Placed request via HA and Daniel responded right away. Made appt. and he showed up right on time. Did an analysis of the issue and returned on time a couple days later with parts,etc. Went right to work and completed the job in a very timely manner. Is an effective communicator and clearly explained why I was having problems. Thought the price including parts was O.K. Watching him work…..he certainly knows how to diagnose and repair a garage door.